Trend Micro is a company that sells various tiers of antivirus software for windows as well as Mac OS. The company provides multiple operating system package where single, as well as multiple device configurations can be done with the subscription of one or two years. All the antivirus products by Trend Micro consist company’s pay guard feature that will help you to shop or banking transactions securely on your preferred browser. The packages also include an Advanced AI learning feature that can identify and eliminate threats and ransomware
As the company provides one of the most reliable features and services, there is no major issue with the product, but sometimes some minor issues are raised due to the customer being unable to perform some simple action or by some mistakes caused accidentally. One of the popular issues reported by a user of Trend Micro users is unable to sign in to their Micro account. This problem might have occurred due to various reasons. Some of the possible reasons behind this issue and their possible solution are mentioned below.
Forgetting the password of your account
- Go to the login page of Trend Micro.
- Click on forgot password.
- Enter your email address associated with Trend Micro with the code shown below.
- Click on the check now button to ensure your email address does exist and to reset your password.
- Enter your login credentials on the login page to get access to your account.
- Enter your new password as you wish on the new password field and again on confirm password field.
- Make sure your password is of a minimum of 8 characters and does not exceed 50 characters. Make a strong password which you will remember for future use.
- Click on update password to reset your password.
- Sign in to your account with a new password and see if you can get access or not. If not, then contact to support center.
Unable to sign in with code error 98000006
- Install the updated and latest version of the password manager on your computer.
- Activate the password manager on your computer.
The program purchased from Best buy or an ISP
- If the users have bought their product from best buy and the serial number starts with T, then contact Trend Micro’s technical support.
- If the users have bought their product from Internet Service Provider and the serial number starts with T, then contact the ISP.
- The serial number must start with T in every product of Trend Micro.
These are the possible reasons and their solution for those who are facing issues while signing in to Trend Micro account. To know furthermore refer to the Trend Micro customer support Number.